Support inbox
Read the issue. Find a solution. Help them get back to playing.
Requests
A conversation starts here
Select a player request to read the thread,
reply, or prepare a support gift.
Account & data requests
Verify ownership, process deletion with the relevant services, then record the result. Review changes record the process. Backend erasure is a separate, explicitly confirmed action after external-provider cleanup.
Requests
A verified request comes first.
Select a request to review its details and history.
Account deletion request
- CONTACT EMAIL
- RECEIVED / SOURCE
- PLAYER-PROVIDED HINT · NOT PROOF OF OWNERSHIP
- AUTHENTICATED PLAYER / VERIFIED ACCOUNT
Player message
Confirm ownership against trusted account/provider records. Handle the backend account and personal data, Unity authentication/analytics and any other provider-held data. Preserve only justified, limited transaction/security evidence and record backup/restore handling. Confirm completion to the requester. Do not use the staging QA progress reset as account erasure.
Erase verified backend account
This permanently removes the verified game account, progress, inventory, sign-in sessions and support conversations. Required purchase evidence is retained in an inaccessible financial archive. External provider cleanup must be completed first.
Download the restore guard manifest and keep it securely outside the live database. It must be applied before an older backup is brought online. Confirm completion with the requester before closing the case.
Prepare completion email